Will Science of Silence release my band's album on vinyl?
Feel free to email us at email@example.com with links to your band's website, social media pages and a streaming link (Bandcamp, Soundcloud, etc.) to your music. Include a brief bio of the band. If we like what we hear we'll be in touch.
How long will it take for my order to arrive?
We mail all domestic packages via USPS Media Mail. Depending where you live expect your order to arrive in about 1-2 weeks, usually less depending how far you live from the New York City area.
We generally ship the package within 1-3 days of receiving your order (unless it's a pre-order).
International delivery takes time due to customs. Please give at least three weeks from your order date to contact us about a package that hasn't arrived yet.
We ship to the address we are provided EXACTLY how it’s written. If your package does not reach you, please contact us.
If the package is returned to us because the address is undeliverable, we will contact you and attempt to reship to a new/updated address but we will require a second shipping payment.
I included the wrong shipping address for my order...
Contact us ASAP so we can correct it. If the order ships to an incorrect address because of customer error we are not responsible and you should contact your local post office.
When purchasing a pre-order...
If you have a pre-order item in the order along with other items, everything will ship once the pre-order item is ready to ship.
Pre-orders will ship around the release date. Sometimes there are delays which can not be avoided. If there's an extended delay in manufacturing you will be updated via email.
Can I exchange/return vinyl?
Generally speaking, we will not take back vinyl. Once you purchase the vinyl it's yours. If there's a major issue contact us and we'll see if we can get something worked out.
I received the wrong item with my order
Sometimes it happens. If we have made a mistake with your order, please send us a note via the Contact form. Tell us your order number, what we sent you and what you were supposed to receive.
The record I was looking for is out of stock, when will you have more?
Honestly, it all depends. If there's a high enough demand for a record we might do a re-press. The best way to tell us you want a record that's out of stock is to set up a "It's Available" notification on the product page.